App Information
| Category | Medical |
| Developer | Sonova AG |
| Version | 7.4.1 |
| Content Rating | Everyone |
| Price | Free |
| Min Android | 8.0 |
| Updated | Mar 31, 2026 |
Description
The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).
The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)
Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***.
* Available on Paradise Rechargeable, Audéo Fit, Lumity and Infinio devices
** Available on Audéo Fit only
***Available on Audéo Fit , Lumity and Infinio devices
Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.
Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.
myPhonak can be used with:
• Phonak Naída™ L-M I (Infinio)
• Phonak Virto™ I (Infinio)
• Phonak Audéo™ I (Infinio)
• Phonak CROS™ I (Infinio)
• Phonak Sky™ L (Lumity)
• Phonak Naída™ L (Lumity)
• Phonak Terra™+
• Phonak CROS™ L (Lumity)
• Phonak Audéo Fit™ (Lumity)
• Phonak Slim™ L (Lumity)
• Phonak Audéo™ L (Lumity)
• Phonak Audéo Life™ (Lumity)
• Phonak CROS™ P (Paradise)
• Phonak Audéo Fit™ (Paradise)
• Phonak Audéo Life™ (Paradise)
• Phonak Virto™ P-312 (Paradise)
• Phonak Naída™ P (Paradise)
• Phonak Audéo™ P (Paradise)
• Phonak Audéo™ M (Marvel)
• Phonak Bolero™ M (Marvel)
• Phonak Virto™ M-312 (Marvel)
• Phonak Naída™ M-SP (Marvel)
• Phonak Naída™ Link M (Marvel)
• Phonak Audéo™ B-Direct***
***Advanced Remote Control and Remote Support not available
Device compatibility:
Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 8.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility
Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak.
Android™ is a trademark of Google, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.
Always seek the advice of a doctor in addition to using this app and before making any medical decisions.
The app is only available in countries where the compatible hearing instruments have received official approval for distribution.
myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.
User Reviews
Inconsistent performance
Hearing aids work better without the app. Have nothing but disconnects, they change sounds all the time. But they don't change to your environment, just a muffled sound. Tried in a restaurant 2 days ago. Only good thing about the app was the slide while listening to music for outside noise. Other than that they work great just don't use the app. And yes they are hearing aids first, and the disconnects and changes in sound are not part of streaming music.
I have had my aids for around 8 weeks now, having spent such a large amount of money + I would expect an app to work seamlessly but once again today the aids spend the majority of their time trying to connect to the app. I have followed all the advice on the help page to no avail, very disappointing. Phone, Pixel 8.
App logs me out every single time I close it. It's a hearing aid app; not a banking app. Logging back in every single time is slow and annoying. Also, adjusting ambient styles doesn't work in-app; you have to press a "push button" your hearing aid allegedly has to change those settings--a button which my hearing aid doesn't have. So, the app lists all these choices, but you can't actually just tap the option on the app and change anything, like any other app would allow. Totally non-intuitive.
Nice app, but the battery indicator (on the home page) has disappeared for some reason. where did it go?
👍
Does not connect to the hearing aids quickly.
since the 30th Mar update the app has failed to connect to my hearing aids. I can pair them successfully but cannot connect with the programs. I have a Samsung A14 phone which worked perfectly with the app until the latest update.
app continues to unpair. I then have to either restart my phone or make a new connection by removing the app and reinstalling it.
Always there to help us non savvy 83 year olds. Very professional
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